Procedure
Before the initial consultation
Please note that, owing to the applicable data protection regulations, we are required to conclude a treatment contract with you before treatment begins. This contract also contains a privacy notice. As particularly sensitive personal data is discussed from the very first minute of a therapeutic relationship, settling data protection matters retrospectively would make little sense. So that patients do not have to deal with these matters immediately before their appointment, we ask that the patient contract be signed in advance. This can be done online in a legally binding manner with just a few clicks.
Settling the contractual arrangements in advance also has the advantage of clarity, which we value highly in our practice.
For data protection reasons, most of our communication with patients is also encrypted, namely from the point at which sensitive personal data is transmitted.
In addition to your personal details, we also need to know your type of insurance before therapy begins, so that we can arrange the correct form of invoicing for privately insured patients.
Please understand that we will only confirm reserved appointments once we have received the documents and information listed above.
First appointment
Treatment always begins with the first appointment. Treatment in the practice is not possible without it. The first appointment always takes place by telephone (within Germany) or via Zoom (from other countries) and lasts 60 minutes.
The first appointment serves as an exploratory conversation. It allows us to place you correctly within the treatment. Although most patients come to our practice with metabolic or hormonal problems, their needs, goals and sometimes also their possibilities vary considerably. The first appointment therefore contributes significantly to a successful collaboration.
As a patient, the first appointment gives you the opportunity to get to know the practice team and our methods. You can then decide whether our approach matches your expectations and needs.
The information from the first appointment naturally also feeds into the case history. However, you will not receive any treatment recommendations after the first appointment. These follow once the case history has also given us certainty that your needs as a patient match our methods and the conditions of treatment.
Questionnaires
Before the case-history appointment, the patient sends the practice questionnaires covering their medical history (2 working days before the appointment). We evaluate the questionnaires before the appointment. Without these questionnaires, the appointment cannot take place, as we would be unable to prepare adequately. In this case, a cancellation fee of 100% will be charged.
Case history
During the case-history appointment, the therapeutic consequences of the questionnaires and the test results are discussed with the patient. We must see you in person at least once. How we proceed with regard to your personal attendance is then clarified in the first appointment. The case-history appointment lasts 60 minutes.
Follow-up work
The practice team then carries out the follow-up work. This amounts to 30–120 minutes per appointment and patient, depending on the treatment measures required.
Start of therapy
Following the case-history appointment, the patient receives a therapy plan with recommendations for changing their diet, a basic plan for nutritional supplements and, where appropriate, homeopathy.
The patient studies these documents thoroughly and begins the therapy. Any questions may be addressed once to the team assistant, naturopath (HP) Verena Hohm.
Laboratory testing
Our first laboratory analysis is the Walsh test, which is carried out approximately 8 weeks after the start of treatment, as we begin with a few basic measures. Blood samples are taken by Ulrike Hilpert.
Follow-up appointments
In follow-up appointments, the success of the therapy is reviewed. If necessary, the patient’s therapy plans are adjusted to the circumstances of the case.
Patients should expect to follow a strict change of diet for at least 8 weeks. After that, the dietary recommendations may or may not be relaxed.
Individual plans for diet, nutritional supplements and homeopathy are generally designed for 8 weeks. Patients who wish to progress through their treatment quickly are therefore advised to book follow-up appointments every 8 weeks. Patients who wish to proceed at their own pace book an appointment once they have implemented the recommended measures or if they have difficulties implementing them. This allows them to take breaks or to take more time for the recommended measures.
Re-testing sometimes takes place at intervals of 8 weeks, in other cases after 4 or 6 months.
Please plan and book your follow-up appointments in good time, as waiting times of up to 4 weeks for regular appointments may occur in our practice.
Follow-up appointments usually last 30 minutes.
Short appointments for acute illnesses
Should acute illnesses arise during therapy, they can be supported homeopathically. Please book the appointment by 6 p.m. on the previous day. These appointments always take place at 8 a.m. Only one acute patient can be seen per day. The consultation lasts 15 minutes. During this time, the patient’s acute symptoms are recorded. Other findings, general questions etc. cannot be dealt with during this time. This appointment is reserved exclusively for patients who wish to receive acute homeopathic treatment. The short appointment is followed by 45 minutes of follow-up work, during which your acute homeopathic remedy is determined and integrated into your current treatment plan (see Fees/Therapy costs).
Please note that acute illnesses are not the same as emergencies, even if they may be very unpleasant. Emergencies are defined as conditions in which serious and immediate harm to life or health is to be feared. Emergencies belong in hospital and are therefore not treated by us. We therefore ask you, in the case of acute illnesses, to wait for the next available appointment, at which we will be glad to attend to your concern.
Neuromotor training, coaching
For neuromotor training and for working on emotions and beliefs, sessions with colleagues are available.
Trauma therapy
You have the option of receiving therapeutic support in dealing with fears, insecurities and trauma. Ulrike Hilpert is also a trauma therapist and works according to the method for developmental trauma developed by Katia Trost.
No unlimited free support between appointments
For various reasons, we do not offer any other free support between appointments. While you are of course welcome to ask questions of understanding about the plans we have sent you, we never give treatment advice by e-mail, but only after a telephone or in-person appointment has been arranged. We also limit such questions to one after each transmission of information and plans on our part.
The reasons for this are as follows:
- We are unable to keep up with answering e-mails in between. Between appointments, we are occupied with the follow-up work for those appointments. If we answer e-mails or take telephone calls outside the schedule, we can no longer adequately look after the patients for whom we have set aside time.
- Treatment should always take place through a personal conversation, because even seemingly short questions always lead to background considerations that are important for correctly assessing the situation.
- Most questions are answered by your documents. They also describe how to proceed if something is not tolerated. Should any doubts remain, please make an appointment.
- Every appointment entails follow-up work. If we accept unplanned enquiries in between, the patients for whom we have set aside time that day miss out.
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