Appointments/Contact
+++ Arrange an initial consultation in which we clarify whether this therapy suits you and inform you fully about the procedure – at info@natuerliche-hormonregulation.de or +49 151 44919640, Ms Topal (practice management) +++
Before booking your first appointment, please read the information under the tab “Before booking an appointment” in full, so that your treatment can proceed smoothly.
It is extremely important to us that you know exactly what to expect from therapy with us.
Therapy with us is not only different from treatment by a physician; it also differs substantially from the therapy offered by other naturopaths. Our therapy requires considerably more commitment from you than other therapies.
So that we only work with patients who are genuinely prepared to make the necessary commitment, we ask you to familiarise yourself thoroughly with the conditions of therapy before booking your first appointment (Treatment concept, Procedure, Fees/Therapy costs, and the article Is natural hormonal regulation right for me?).
Collaboration requests of any kind – please read before contacting us
As a matter of principle, we do not promote any manufacturers of nutritional supplements or preparations. Nor do we need any new nutritional supplements or preparations.
There is already plenty of information about these aids on the internet and in books, so on our practice website we wish to concentrate entirely on the approach of “integral medicine” and not provide general information on nutritional supplements etc.
Moreover, we follow a completely different concept from classical naturopathy, so highlighting product x or y makes no sense from our point of view. Nor do we promote “functional medicine”, but rather “integral medicine”.
In our view, individual preparations can support and improve the body’s function. For many people, this is of course very welcome in terms of relieving symptoms. In our opinion, however, they cannot heal or regulate hormones. These preparations include, but are not limited to: probiotics, enzyme preparations, phytonutrients, bitter substances, complex preparations, nootropics.
With regard to “energy medicine”, too, we follow our own ideas and do not need any new products such as spagyric or homeopathic remedies.
Nor do we need devices, lasers, capsule-filling machines, scales, weight-loss aids or anything similar.
To ease our workload, please do not send us any offers of this kind.
There are no affiliate links on this website.
Before booking an appointment
First appointment
Every treatment begins with the initial consultation. It is not possible to book a case-history appointment straight away without an initial consultation having taken place, as the first appointment and the case history form a functional unit (the reasons are explained on the page Procedure). The treating therapist is naturopath (Heilpraktikerin) Ulrike Hilpert.
It is neither useful nor possible to book the case history at the same time as the first appointment, as it is only in the first appointment that we decide how your treatment will be structured in the case history. You do not lose any time as a result; instead, you allow us to make the process as efficient as possible. Our approach is based on many years of experience, and the procedure described has proven to be the most useful for the patient. Adhering to a certain procedure is an important part of treatment in our practice. From the outset, our collaboration depends on your willingness as a patient to engage with it. Please also note that we only offer trauma therapy and the Walsh test as part of a complete treatment, i.e. we do not accept patients solely for trauma therapy or the Walsh test (exception: referrals from Metahormonix Pro certified colleagues).
Please note that patients may have to wait 3–4 weeks for an appointment.
Case history
The first appointment always takes place by telephone.
The case-history appointment takes place via Zoom. Blood samples, however, are taken at the practice.
Blood collection
Blood collection appointments must be booked via Ms Topal (info@natuerliche-hormonregulation.de).
Blood collection takes approx. 15 minutes for you, and the follow-up work approx. 45 minutes. This is not included in the case-history time. For logistical reasons (Walsh test), blood collection only takes place at certain times.
Follow-up appointments
Please therefore also book follow-up appointments in good time.
Appointments for acute homeopathic treatment
Appointments for acute homeopathic treatment can only be booked online, by 6 p.m. on the previous day. Bookings received after that time will neither be considered nor confirmed for the following day. Please check whether your requested appointment is confirmed, even if you registered it before 6 p.m. on the previous day. Acute appointments always take place by telephone (more on acute appointments under Fees/Therapy costs).
Our practice works by appointment only. Emergencies do not belong in a naturopathic practice but in a hospital. Emergencies arise from complaints in which serious harm to health or life is to be expected. Acute complaints, even if unpleasant, are not emergencies.
Treatment contract
For organisational and legal reasons, we require the following information from you before treatment begins:
- The signed patient contract, which also contains the data protection provisions relating to treatment. As particularly sensitive personal data is discussed from the very first minute of a therapeutic relationship, settling data protection matters retrospectively would make little sense.
- Your personal details
- Your type of health insurance, so that we can arrange correct invoicing from the outset. For privately insured patients and patients with supplementary insurance, we work with a billing agency (see Fees/Therapy costs).
So that you do not have to complete the contract at the practice (which may take time away from your appointment), we have opted for a contractual arrangement when the appointment is made. The treatment contract can be sent to us conveniently and in a legally binding manner online. You will receive it after reserving your appointment. Our general terms and conditions are available in German. Please address any questions about the contract to Ms Topal (see below).
Please note: bookings for the first appointment are initially only reserved and are confirmed once the treatment contract has been signed. If this has not happened after 7 days, the appointment is automatically cancelled by our system.
Binding appointment booking
Please note that appointments are only bindingly booked once we have received the information listed above.
You will receive written confirmation of your appointment by e-mail from info@natuerliche-hormonregulation.de (subject: “Termin vereinbart”).
Reservations, by contrast, are not binding bookings.
Minors require the consent of their parents or a guardian. The parents or guardian then sign the treatment contract.
Reimbursement by statutory and private health (supplementary) insurers and Beihilfe
Statutory health insurers do not cover the costs of treatment as a matter of principle – not even as a goodwill gesture or in individual cases.
Private insurers and private supplementary insurers cover our invoices only in part. As a rule of thumb, supplementary insurers cover less than full private insurance. Reimbursement by Beihilfe (the German civil-servant allowance) varies greatly. The amount reimbursed ultimately depends on the contract the patient has with their insurer.
Unfortunately, time-consuming, tiresome and, above all, unsuccessful discussions repeatedly arise after patients receive our invoices.
The fact is that, as a practice, we always invoice correctly, legally and, above all, in accordance with the fee schedule.
Invoices that are not reimbursed rarely have anything to do with naturopaths invoicing incorrectly – on the contrary. In such cases, they are usually invoicing correctly.
We will therefore neither amend invoices retrospectively nor waive part of the fee simply because the patient’s insurer only covers part of our invoices. This situation is due to a problem between the patient and their insurer, which the naturopath cannot influence.
We will be glad to explain why this is so in a document you will receive after the first appointment.
Please also bear in mind that naturopaths cannot all issue the same invoices. This is partly due to different activities and practice models. In addition, some colleagues unfortunately do not invoice in compliance with the law because they wish to accommodate patients, even though this makes them liable to prosecution.
So please do not automatically assume that your insurer will cover our invoices simply because it has done so in the past and for other naturopaths.
Before booking the first appointment, please consider carefully whether you wish to regard our treatment as an investment in your health, treating any partial reimbursement by your insurer merely as a welcome bonus, or whether you wish to make treatment dependent on reimbursement by your insurer.
Booking by telephone
If you would like to arrange an appointment by telephone, please contact our part-time assistant, Ms Petra Topal.
She will call you back within 48 hours at the latest so that you can then arrange an appointment.
Telephone: +49 151 44919640.
Please use only this number for appointment bookings; it connects you with our office. Ulrike Hilpert’s direct number is NOT intended for arranging appointments or spontaneous calls.
For legal reasons, general enquiries from people seeking help or advice cannot be dealt with outside of treatment, so such requests will not be answered. For reasons of time, we are also unable to answer reader enquiries (website, blog, podcast, book, newsletter). This also applies to enquiries from colleagues, with whom we can only exchange views in the context of seminars and supervision.
No advertising calls! This includes paid collaborations, backlink requests, “guest articles” and direct-marketing schemes with commission.
Please do not use this number for short-notice cancellations. For these, please use the mobile number you received with your appointment confirmation.
Cancelling appointments
You can cancel or reschedule appointments free of charge up to 48 hours before the start of your appointment. You can do this by e-mail, by telephone or online, if you also booked the appointment online. We charge a cancellation fee for appointments cancelled at short notice (see Fees/Therapy costs).
If you combine appointments (e.g. initial case history and blood collection), you must cancel both appointments separately.
You are also welcome to cancel appointments yourself. You can do this in good time via the e-mail you received confirming the appointment.
Booking by e-mail
You can also reach Ms Topal by e-mail at info@natuerliche-hormonregulation.de.
Please use this address for appointment requests.
When booking the first appointment, please do not send any information or findings about your case. You will have ample opportunity to describe your case in detail during the case history.
For legal reasons, general enquiries from people seeking help or advice cannot be dealt with outside of treatment, so such requests will not be answered. For reasons of time, we are also unable to answer reader enquiries (website, blog, podcast, book, newsletter). This also applies to enquiries from colleagues, with whom we can only exchange views in the context of seminars and supervision.
No advertising calls or advertising enquiries by e-mail. This includes paid collaborations, backlink requests, “guest articles”, product advertising (we do not need nutritional supplements, test procedures, equipment, ballpoint pens etc.) and direct-marketing schemes with commission. We do not place any affiliate links on this website, so please do not contact us about this either.
To new patients:
You will receive detailed information on diet, lifestyle, nutritional supplements and much more from your therapist in due course. Questions on these topics cannot be answered in advance. Thank you for your patience and understanding.
Address + directions
Address
The practice address is:
Heilpraxis für hormonelle Balance und Traumatherapie
Ulrike Hilpert
Hansastraße 14
20149 Hamburg, Germany
The practice doorbell is at the main entrance (Praxis Hilpert), to the left of the garden entrance.
Please do not bring dogs or children to your appointment, not even if they are to remain outside in the waiting area. This always causes disruption, however well-behaved the children or dogs may otherwise be.
We work by appointment only. Please arrive approx. 5 minutes before your appointment or on time. Unfortunately, our waiting area is not designed for long waiting times. As we have no receptionist, we often have to carry out preparatory work before patient appointments or follow-up work afterwards, for which we also regularly need the waiting area.
Please do not send us unsolicited samples or goods.
Directions
Here you will find a link to Google Maps.
The practice has no parking spaces of its own. With a little luck, however, you will find parking in Hansastraße. Please allow some time to find a space.
The nearest underground (U-Bahn) station is Hallerstraße (U1), which also connects to Hamburg central station (Hauptbahnhof). It is a 5-minute walk from the practice.
The nearest long-distance railway station is Hamburg Dammtor. From there, the practice can be reached on foot via Rothenbaumchaussee in 20 minutes. By bus, the practice can be reached from Dammtor station in approx. 10 minutes with line 109 (stop: Alsterchaussee) or 34 (stop: U Hallerstraße).
Hamburg Airport is approx. 20 minutes away by taxi.
Contact
If you have enquiries that do not relate to appointments or treatment at the practice, you can contact us as follows:
by e-mail:
info@natuerliche-hormonregulation.de.
Enquiries are reviewed by Petra Topal and forwarded to us where appropriate.
For legal reasons, general enquiries from people seeking help or advice cannot be dealt with outside of treatment, so such requests will not be answered. For reasons of time, we are also unable to answer reader enquiries (website, blog, podcast, book, newsletter). This also applies to enquiries from colleagues, with whom we can only exchange views in the context of seminars and supervision.
No advertising! This includes paid collaborations, backlink requests, “guest articles”, product advertising (we do not need nutritional supplements, tests or equipment) and direct-marketing schemes with commission.
If you have questions regarding accounting, please contact Ms Petra Topal at info@natuerliche-hormonregulation.de.
If you have received an invoice that your insurer does not reimburse in full, you can contact our billing agency PAS Dr. Hammerl, provided your invoicing is handled by them.
Telephone PAS Dr. Hammerl: +49 9081 2926-0
E-mail: info@pas-hammerl.de
To new patients:
You will receive detailed information on diet, lifestyle, nutritional supplements and much more from your therapist in due course. Questions on these topics cannot be answered in advance. Thank you for your patience and understanding.
by telephone:
+49 151 44919640
No advertising calls! This includes paid collaborations, backlink requests, “guest articles” and direct-marketing schemes with commission.
We will call you back as soon as possible, and in any case within 48 hours (exception: announced holidays).
Practice hours
Ulrike Hilpert offers the following practice hours:
Monday, Wednesday, Thursday: 8 a.m.–1 p.m. and 3–6 p.m.
Tuesday: acute appointments 8–9 a.m., and 3–6 p.m.
Friday: 8 a.m.–1 p.m.
Appointments from 8–9 a.m. on Monday to Thursday are reserved for acute appointments.
Blood collection takes place Monday to Thursday from 8 a.m. to 5 p.m. and on Fridays from 8 a.m. to 12 noon.
Languages
If required, treatment can also take place in English.
Image: own work