Process

Before Intake (Anamnese)

Please note that due to the applicable data protection regulations, before we can begin treatment, we must conclude a medical treatment contract with you, which also contains a privacy protection declaration. Given that in a therapeutic relationship highly sensitive personal data is already discussed from the first moments of treatment, it makes little sense to sign an agreement later for the regulation of the data protection relationship. In order to save the patient from having to deal with the abovementioned matters at our practice directly before an appointment, we ask you to sign the patient contract in advance. This can be done online in a legally binding manner, with just a few clicks.

In addition, agreeing on the contractual regulation in advance has the advantage of setting out clear conditions beforehand, which is something we value highly at our practice.

Most communications from us to the patient are also encrypted for data protection reasons, in particular starting from the moment when sensitive personal data is transmitted.

Furthermore, before the start of the treatment we ask you to give us basic information regarding your medical insurance (only for patients living in Germany), so that we can perform the correct type of accounting for privately insured patients.

Please understand that we can only give a binding confirmation of an appointment date when you have made the abovementioned documents or information available to us.

First appointment

The treatment always starts with the first appointment (Ersttermin). This takes place personally with Ulrike Hilpert. It is not possible to undergo a treatment at our practice without this first appointment. The first appointment always takes place via telemedia (phone, Zoom) and lasts 60 minutes.

The first appointment is important for our practice as an exploratory interview. This allows us to place you in the context of the treatment correctly. Most patients come to our practice with problems tied to metabolism or hormones. However, their needs, goals and sometimes also possibilities are very different. Thus, the first appointment makes a crucial contribution to a successful collaboration.

At the first appointment, you as our patient can get to know the team at our practice and our methods. Then, you can decide whether our concept matches your ideas and needs.

Of course, the information discussed at the first appointment also comes into play in the intake (Anamnese). However, treatment recommendations will not be given right after the first appointment. These will follow after we have the test results and your detailed medical history, as well as the certainty that your needs as a patient are in alignment with our methods and the basic conditions of the treatment.

Laboratory testing

Since recommendations for laboratory tests are made after the first appointment, there is a blood test scheduled between the first appointment and the intake (Anamnese) for the performance of the Walsh Test. The blood sampling is performed by Ulrike Hilpert.

Questionnaires

The patient must submit the questionnaires with their medical history to the practice before the anamnesis appointment (2 working days before the appointment). The questionnaires are evaluated by us before the appointment. Without these questionnaires, which contain the patient’s medical history, the session cannot take place, because we cannot prepare ourselves adequately. In case of non-compliance, the patient will be charged a cancellation fee of 100% of the cost of the session.

Intake (Anamnese)

During the intake (Anamnese), the therapeutic consequences arising from the questionnaires and the test results are discussed with the patient. We must see you in person at least one time. This requirement, however, is already fulfilled at the time of the blood collection. Accordingly, the intake can take place remotely. Follow-up appointments can also take place remotely. The intake can be booked approx. 2 weeks after the blood test, as that is when we will already have the first results. The intake takes 60 minutes.

Further preparation

Then, the follow-up work by the practice team takes place. This amounts to 30-120 minutes per appointment and per patient.

Start of the therapy

After the intake, the patient receives a therapy plan with recommendations for diet change, dietary supplementation and homeopathy, as soon as your test results are available.

The patient must study these documents extensively and begin the treatment. If there are any questions, they can be addressed once to our team assistant.

Follow-up Appointments

During the follow-up appointments, the success of the therapy is checked. If necessary, the therapy plans for the patient are adapted to the circumstances of the case.

The patient must commit to making a strict diet change for at least 8 weeks. After that, the dietary recommendations may be relaxed, or not (depending on the health of the patient).

Individual plans for diet, supplementation and homeopathy are usually designed for 8 weeks. If the patient wants to get through their treatment quickly, follow-up appointments every 8 weeks are recommended. If the patient wants to carry out the therapy at their own pace, they will make an appointment when they have implemented the recommended measures or if they have difficulties in implementing them. Thus, the patient can take a break or take more time for the recommended measures.

Further testing sometimes takes place at 8 week intervals, or in other cases after 4 or 6 months.

Please plan and book your follow-up appointments in good time, because at our practice there might be waiting times of up to 4 weeks for regular appointments.

Follow-up appointments usually last 30 minutes.

Short Appointments for acute Health Issues

If any acute health issues are encountered during the therapy, there is the possibility to have them treated homeopathically. Please book the appointment before 18:00 on the previous day. Appointments always take place at 8 o’clock in the morning. Only one acute patient can be accepted daily. The discussion lasts for 15 minutes. During this time, the acute symptomatology of the patient is analyzed. Other findings, the clarification of general questions, etc. cannot be discussed during this time. This appointment is reserved exclusively for patients who wish to undergo an acute homeopathic treatment. The short appointment is followed by a 45-minute follow-up work. At this time, your acute homeopathic medication is determined and integrated into your current treatment plan (read more about this here).

Please note that acute illnesses are not to be confused with emergencies, even if these may have very unpleasant effects. Emergencies are defined as conditions in which there is reason to fear serious and immediate damage to one’s life or health. Emergencies must be treated at a hospital, and we are therefore unable to treat them. We expect you to wait for the next available appointment in case of acute illnesses, when we will be happy to take care of your request.

Trauma Therapy

You have the possibility to be assisted therapeutically by our team in coping with fears, uncertainties and traumas. Appointments take place via Zoom.

No unlimited free Support between Appointments

For a number of reasons, we are unable to offer further free support between appointments. While you have the possibility to ask questions for a better understanding regarding the plans we offered you as a matter of course, we never give treatment advice via e-mail, but only after the prior arrangement of a telephone or personal appointment. Furthermore, we limit these requests for clarification to once after each occasion on which we convey information and plans to you.

These restrictions are enacted for the following reasons:

1. It is impossible for us to cope with a flood of daily e-mails throughout our regular working schedule. Between the appointments we are busy with the follow-up work for the appointments. If we reply to further unscheduled e-mails or accept telephone calls during our working schedule, we can no longer adequately care for the patients for whom we have scheduled time.
2. Treatment should always take place by means of a personal conversation, because even apparently short questions always lead to background considerations, which are important for the correct understanding of the facts.
3. Most questions are already answered in the documents we provide you. In these documents, we also describe how to proceed if something is not tolerated. If you still have doubts, you should make an appointment with us.
4. Every appointment will always result in follow-up work. If we accept unplanned requests in-between appointments, the patients for whom we have scheduled time on that day will not get equal attention.